What is the Quality Assurance Model?

The Quality Assurance Model (QAM) addresses obstacles by focusing attention on them. Inefficiencies are confronted and solutions are implemented. You (Salem-Keizer employees) can help with this process by submitting a Corrective Action.

What is a Corrective Action?

A Corrective Action is the process designed to facilitate employee reporting of service concerns and inefficiencies. If you have identified changes that can improve our operations, submit a Corrective Action form. Every employee who initiates a Corrective Action will be contacted about actions taken.

How does a Corrective Action work?

Download a Corrective and Preventive Action Request and follow the directions listed on the form. Forms can be submitted anonymously.

Don't we already have a way to file complaints?

The Corrective Action is not a complaint form. We still have our official complaint process for our public to use. We also have our employee grievance process for personnel or contract-related issues. The Corrective Action deals with issues of service and district operations. For example, you did not receive the correct product, you did not get your mail on time, or you have an idea on how you can do your job better if only a certain something was done differently.

All official department documents – like forms – need a QAM number?

All procedures, forms, policies and manuals (documents) should be "controlled."  This means they have been approved by a department leadership; have an index number and revision date; and they are recorded on a list of controlled documents maintained either by the QAM office or by the department.  You can obtain an index number by contacting the QAM office and having the document posted to the QAM Web site at your option. See QAM procedure Document Control QAM-P001 for additional details.

What are the Quality Assurance Principles?

There are eight quality principles guiding the district in its pursuit of improved student achievement.

1. Customer focus—we are here to meet the needs of students, parents, community and staff.
2. Leadership—our leaders maintain an environment that helps us achieve the objectives of the Strategic plan.
3. Involvement of people—all of our stakeholders are involved in the process of improving service.
4. Process approach—desired results can only be produced by good processes.
5. System approach to management—interrelated processes must be identified and understood to increase effectiveness and efficiency.
6. Continual improvement—the primary objective of the district is to get better at providing service to our customers.
7. Fact-based decision making—empirical data, rather than theory, is used to guide decisions.
8. Mutually beneficial supplier relationships—the district and suppliers rely on each other to maintain sufficient supply quality and quantity.